HSBC Investor Event Presentation Deck
WPB global digital overview - putting HSBC in our customers' pockets
Building digital scale and reach
Mobile X: global multi-market mobile platform
Ambition to have a single mobile platform for all markets,
HSBC brands and entities globally
1.
24 markets with over 13m active customers (around 2m in
HK) as at FY22
Digital Security Platform: leading security journeys
2.
Added c.1.8m mobile active customers in the last year¹
200+ global journeys can be configured for local market
deployment
Faster and secure access
with Face ID
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Live in 22 markets at 4022
Processing close to 1bn real-time customer
authentications in 2022
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77bn incoming API calls per year, 99.91% uptime
across all DSP markets
Active customers logged into a HSBC Mobile App at least once in the last 30 days across the 20 markets where mobile
active customers are tracked
Total number of digital sales (# units) per product as a percentage of the total WPB sales (# units) across retail, comparison 4.
vs. FY21
3.
Simpler, smarter, more secure global digital propositions
Ⓡ
to see
CUTNING
FY22 Group technology spend of $6.1bn (up 19% vs. FY19) is a key
enabler of our global digital delivery
Access the world with one
account
Global technology investment and enhanced propositions are driving
increased digital adoption: FY22 global digital WPB retail sales² up
2.2ppts to 48.4%; FY22 Asia digital wealth sales³ up 2.0ppts to 82.2%
the
convert and hold nowy Inmution
HSBCUK
Glei Money
Debit
VISA
WPB digital
Global Money Platform
8 markets with over 650k customers using Global Money
capabilities in 2022, with over $11bn in payment turnover4
Digital Account Opening
New journey allows customers in Singapore to
apply for and open an account on their mobile
in <5mins
Opening up a world.
of opportunity
New HSSC Singapore?
Register or log on to Mobile banking
Which account would you like to
apply for?
<
Everyday Global Account with
Premier relationship
A Pro baking xperience for you and your
farly
What do you get with Premier?
A dedicated Premier Relationship Mariager
NHC ATM or trans
Global support at any HSBC Premier Con
Apply
Congratulations, Suki! You're now a
Premier customer and your account
is open
Account
Share contat
Total number of digital wealth sales (# units) per product as a percentage of the total WPB sales (# units) across wealth.
Comparison vs. FY21
Payment turnover is defined as international payments, debit card transactions, FX transactions and internal transfers
between customer currency accounts
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