Lumen Investor Presentation Deck
ESG Outcomes Driven by Lumen's Strategy
Strengthening our business purpose by focusing on the sustainability
opportunities important to our stakeholders and important to our long-term value
14
CUSTOMER
EXPERIENCE
Focusing on digital
experience
▪ Created Customer
Advisory Board (CAB)
▪ Inaugural CAB
meeting held in May
▪ NPS element of
executive
compensation short-
term incentive awards
CUSTOMER PRIVACY
I
CYBERSECURITY
'
Integrated security
system technologies
that ensure the
security, compliance,
and privacy of
customer data
Inaugural transparency
report- semiannual
publication commitment
NETWORK
RESILIENCE &
RELIABILITY
Strength of physical
infrastructure minimizes
customer disruptions
▪ 41R technologies rely
on fiber expanding our
fiber footprint
Providing disaster
recovery services
DIGITAL
TRANSFORMATION
ΟΛΟΛΟΛΟΓΟΛΟΛΟΛΟ
Enable customers to
realize opportunities
and mitigate risks in
4IR transformation
▪ Technology-driven
operating models
create efficiencies
Latency and
performance
management - bringing
data closer and faster
to the customers
I
■
■
■
INNOVATION
Modernizing IT application
landscape by building and
deploying platform
capabilities in Hybrid
Cloud
Diverse and Talented Employee Base Underpins the Strategy
Anticipating market trends
and customer needs -
enabling downstream
success
Growing our collaboration
eco-systemView entire presentation