Centrica Results Presentation Deck
How will the UK energy supply retail market be fixed?
• We have played a significant part in stabilising the market
- Responsible business model
●
●
- Disciplined approach to hedging and risk management
- EM&T plays a valuable role
- Ensured continued supply for 700k customers through SOLR
We need to see substantial change in regulation
- Stronger prudential regulation required
- British Gas voluntarily separating customer deposits
Focus of regulation needs to change
- Customer requirements rather than customer switching
Continue to engage constructively with government, regulator and
other industry participants to drive sustainable market reform
17 Centrica plc Preliminary Results 2021
SOLR customers by supplier
August 2021 to January 2022
MILLION
1.0
0.8
0.6
0.4
0.2
0.0
4%
0%
-4%
British
Gas
-8%
centrica
EDF
British Gas customer growth by half year
8%
E.ON Octopus
Shell Scottish
Energy Energy Power
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