Freshworks Investor Day Presentation Deck

Definitions Customer: a unique domain or unique email address with at least one more more paid subscriptions to one or more of our products ARPA: annual revenue per account ARR: annual recurring revenue CAGR: compounding annual growth rate TTM: trailing twelve months SMB: companies with 250 or fewer employees Mid market & enterprise: companies with more than 250 employees FCF: free cash flow is net cash provided by operating activities, less purchases of property and equipment and capitalized internal-use software. SBC: stock based compensation freshworks Note: Numbers rounded for presentation purposes and may not foot. Ⓒ2023 Freshworks Inc. All rights reserved. 117

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