Flutter Results Presentation Deck slide image

Flutter Results Presentation Deck

UK&I: through evolving Affordability Triple Step strategy New Customers What are we doing? > New in 2021¹ ● ● ● ● ● ● "Always on" protections Robust registration checks (age verification, self exclusion checks) Tailored new customer monitoring Early financial vulnerability checks Effective educational communications on sign up Mandatory deposit limit trial for younger customers Early checks at lower thresholds as part of new customer monitoring Flutter ● ● ● Age-based spend checks and limits • Financial vulnerability checks with age and risk based limits applied Product changes to improve safer gambling experience ● • £10 staking limit on online slots Removal of auto-spin on casino products Daily deposit limits introduced Financial vulnerability checks using third party agencies Ongoing enhancement of communications, platform and monitoring ● ● ● Proprietary Al technology to monitor 250+ behaviours Effective engagement with in-person interactions and 5.3m automated communications in 2021 ● Backstops ● ● Tailored affordability backstops are being put in place to ensure we will intervene in a situation where all our other controls and protections have not already triggered an interaction Cumulative 6 month loss threshold introduced Reduced annual thresholds introduced Our approach will continue to improve as we further develop our Affordability Triple Step approach 1 See appendix for timing of measures introduced in 2021 28
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