Rentokil Initial Investor Day Presentation Deck
mylnitial: Giving Customers
Information at Their Fingertips
Analysed non-sales enquiry tickets & webforms for existing customers, identifying common reasons for getting in
touch - used the feedback to develop a bigger and better customer portal mylnitial - enabling customers to self-
serve, getting account information when they want it:
Service Visits
Prior & upcoming
visit details
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●
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E
Contract Overview Signature Check
Provides proof of
delivery
Contract no. & services
covered
A self-serve approach for the appropriate subjects enables Initial to:
Make it easy for customers to do business with them (& therefore links back to Net Promotes Score (NPS))
Should help feed into growing customer retention
And again free-up people resource to focus on the right things
Rentokil
Initial
Reporting
Bespoke reporting
functionality
Secure Downloads
Of up-to-date on
services
System Links
One click to access
other Initial digital
tools
Initial
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