Rover Investor Update slide image

Rover Investor Update

Continued Acceleration in Engagement. Increased engagement driven by both higher rebooking rates and higher average spend Percentage of Cohort with Rebooking 80% 70% 60% 50% 20226 40% 30% 20% 10% *...* 06 12 **Rover 2021 2020 2019 18 24 30 36 2018 42 48 54 60 2017 ......... 66 72 2016 78 2015 2014 2013 84 $215 $195 $175 $155 $135 $115 $95 $75 $55 $35 $15 2022 06 Months since first booking 12 Average LTV per Repeat Customer 2021 18 ***** 24 2020 30 36 .2019 42 48 2018 54 60 ...... 2017 66 2016 72 78 2015 2013 2014 84 (1) Incomplete cohort year' Note: Represents global cohorts of respective year as of Q2'22. LTV is defined as lifetime cumulative net stay take less a constant margin which includes credit card fees, hosting costs, support costs, provider onboarding fees, processing expenses and other costs. 1. Represents portion of full annual cohort year that has not yet reached twelve months. 2022 includes only Jan - June cohorts and their fractional month contributions. Remaining months may have seasonal or differential impact due to other factors such as COVID. Final blended cohorts may differ materially from the trajectory to date. 21
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