Rocket Companies Investor Presentation Deck
Unmatched Brand Equity
Millions of clients have had positive experiences with Rocket, generating
substantial brand equity and a significant competitive advantage. Rocket
Mortgage has earned 19 J.D. Power awards for client satisfaction.
PRIMARY
MORTGAGE
ORIGINATION
CEC 11
CONSECUTIVE
YEARS
2010 - 2020
ST CIST
ID
PROMARY MORTON
J.D.F
ER SANCTION
DWER
CERTATEDR
KORTGAGE
ANTOANE
72
Net Promoter Score¹
(1) Net promoter score as of September 2021.
(2) See endnotes #3 for a definition of our net client retention rate. Between 2017 and TTM
9/30/21 our net client retention rate has been 90%+.
X-2020
TISFACT
PRIMARY
MORTGAGE
SERVICING
CCC
A LITIG
COHEST CONTO
TARY M
CUSTOM
J.D.PC
MORTONG
8
>>>>
WER
ER
CONSECUTIVE
YEARS
2014 - 2021
LATISFACTION
PERTEM
ITGAGE
90%+
Net Client Retention²
ROCKET
Companies
3307 MEMAKKE
UFACTR
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