Upwork Investor Day Presentation Deck
Traditional
Models
VS.
Upwork
Enterprise
Source:
¹ North America Staffing Company Survey 2020 |
Staffing Industry Analysts, 2020
22020 Staffing Industry NPSⓇ Benchmarks |
ClearlyRated, 2020
3 Based on aggregated compensation data via
multiple government sources compiled by EMSI
Time-to-Fill
Access to
Quality Talent
Cost of Hire
The Old Way
16+ days¹
40% fill rate,
NPS score of 28²
More operating costs, higher
margins
Upwork Enterprise
3 days
85% fill rate,
NPS score of 60+
Fewer operating costs, more
savings (avg. 30-50%) ³
Faster Hiring
Greater Access
to Quality Talent
Meaningful
Cost Savings
Note:
As of December 31, 2020. NPS is a measure of client and freelancer satisfaction on a scale ranging from negative 100 to 100 based on the standard question: "On
a scale of 0 to 10, with 10 being extremely likely, how likely are you to recommend Upwork to a friend or colleague?" NPS is based on users that respond to the
survey question after completing a project and users who respond to the survey question once every 60 days. NPS is calculated by using the standard
methodology of subtracting the percentage of users that respond that they are not likely to recommend us from the percentage of users that respond that they are
extremely likely to recommend us.
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