Asos Results Presentation Deck
© 2022 asoS
Operating KPI performance
Growth in key KPIs reflecting increased consumer engagement and more intentional purchasing, while ABV stepped back on the year
as a result of the step up in returns
Group KPIs
Visits
Mobile device visits
Conversion
ABV CC²
Average Order
Frequency³
Active Customers4
Premier Customer
growth
FY22¹
3,019.8m
87.9%
3.3%
£38.22
3.88
25.7m
+12%
1 Group KPIs exclude Russian sales in H2 21
2 ABV quoted on a constant currency basis excluding Russia
3Calculated as last 12 months' total orders divided by active customers
4Active customers defined as having shopped in the last 12 months as of 31 August
All sources: ASOS internal operational records
Change vs LY
+1%
+200bps
+20bps
-3%
+5%
+2%
Operating KPIs' performance
Active customers grew 2%, reflecting slowing
customer acquisition YoY
Average order frequency increased by 5%, with
an increase in orders, visits and conversion
reflecting increased consumer engagement and
more intentional purchasing
7
ABV CC stepped back (-3%) as return rates
increases were only partly offset by higher prices
and a mix back into higher price point products
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