Half Year Results

NEW CUSTOMER SERVICE INITIATIVES ANNOUNCED V !!!! Twitter account @Ryanair opened Sept (17k foll's in 1 month) RECAPTCHA scrapped for indiv's - 30 Oct 24hr grace period to correct minor b'king errors - 1 Nov Quiet flights (pre 8am & after 9pm) - 1 Nov Allow 2nd small carry on bag - 1 Dec B'rding card reissue fee cut, €70 to €15 (if chk in online) - 1 Dec Std. apt. bag fees cut, €60 to €30 - 1 Jan Allocated seating for all c'mers from Feb 2014 - revenue potential Europe's favourite low fares airline RYANAIR © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair 12

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