Freshworks Investor Day Presentation Deck
iQor
About Customer
iQor is a business process
outsourcing company
operating 40 call centers
in NoAm, Europe, and Asia
with 40,000 employees and
$16B in annual revenue.
freshworks
CASE STUDY
iQor increases business efficiency as it
expands to multiple Freshworks products
Business Challenge
Manually managing email inboxes
for their internal support system
slowed down employee service
management across IT, HR,
Finance teams.
Incumbent System:
Replaced with:
Freshservice
Land
The Solution
Freshservice integrated with
existing systems and quickly helped
automate support across business
teams and adding Freshchat and
Freshcaller later improved
collaboration. Now iQor is beta
testing Freddy Al to further enhance
business efficiency.
Homegrown solution
Freshchat Freshcaller
Expand
Freddy Al
Ⓒ2023 Freshworks Inc. All rights reserved.
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