Consistent Progress Investor Presentation

Delivering enhanced shareholder value Reduced revenue volatility Competitive cost / income ratio (#2) GBM daily revenues 31 Dec 2008 30 June 2009 1 Jan 2010 30 June 2010 RBS 31 Dec 2010 79% 74% 69% 67% 66% 62% 62% 63% 60% 54% 56% 25.2 82% 16.6 14.6 15.2 15.3 13.3 10.3 11.2 10.4 8.3 7.8 ■Higher attributable profit margin (#1) 6.6 7.5 6.7 5.7 5.5 4.8 4.5 4.4 3.5 2.8 2.2 2.0 1.4 33% 40% 39% 37% B 36% ய 44% 29% 45% 25% 21% 30% 18% F Bank G XXRBS GBM Core Bank H Bank I Bank J Bank K % Net Profit as % of revenues FY 10 headline revenues excl Fair Value adjustments FY10 Profits post impairments

View entire presentation