Sinch Mergers and Acquisitions Presentation Deck
CPaaS throughout the customer journey
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Marketing
Generate leads
Add revenues
Reduce churn
Email with personalized
discount offer
Rich SMS with dynamic
mobile landing page
Personalized video to
prevent bill shock
• Use CPaaS functionality
in own apps and products
Improve efficiency
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Operations
• Reduce cost
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Appointment reminders
via SMS or WhatsApp
Password reset via email
One Time Passwords via
SMS or voice call
Voice calling with number
masking
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Customer Service
Handle customer support
Improve customer
experience
• Reduce contact
center cost
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Bots and Al to automate
conversations
• WhatsApp as
complement to phone
Click-to-chat in emails
and on websites
CPaaS, for Communications-Platform-as-a-Service, is a cloud-based, multi-layered middleware that simplifies the integration of communications capabilities
such as voice, messaging and video into applications, services or business processes. Read more at Gartner.com
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