Growing America's Premier Financial Services Company

Expanding Delivery Channels Loan Solutions Delivery Through Web Enablement Intuitive interview process guides associates Dramatically increases distribution in scalable environment Shortens approval process with P-O-S approvals Increases revenue by cross-selling to customer need Link to fulfillment, servicing support Seamless and consistent end-to-end customer experience $33 billion funded loans through Sept. 2003 12 Bank of America Higher Standards

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