Upwork Investor Day Presentation Deck

Upwork on Upwork: How the CX team drops biases and builds trust, leading to success that teams can measure and customers can feel Benefit #2 Strengthens our culture, including fostering greater diversity and inclusion Source: Internal company data 95% freelance composition 91 customer satisfaction (CSAT) score <5% attrition rate 81 Net Promoter Score (NPS) 79

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