Freshworks Investor Day Presentation Deck
INGRAM
About Customer
Ingram Micro is a global distributor
of information technology
products and services, with
operations in 61 countries and
27,000 associates across 6
continents, generating over
$50B in annual revenue.
freshworks
CASE STUDY
Ingram Micro scales to 28 countries,
delighting customers with Freshdesk
Business Challenge
Ingram Micro used multiple tools
to provide customer support over
different channels and to different
countries, making transparency
across accounts very difficult.
Incumbent System:
Replaced
with:
Freshdesk
Land
The Solution
Freshdesk and Freshbots helped
Ingram Micro automate and
centralize support to reduce
resolution times for technical and
non-technical issues. Ingram Micro
increased their agents by 395%
and CSAT score to 85%.
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