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Lumen Investor Day Presentation Deck

Refocused Sales Efforts on Grow Category We have increased sales team capacity to enable more time selling... Shifting smaller accounts to Customer Success, increasing time spent on cross- and up- selling Re-focusing sales time to focus on Grow product category • 21 ● ...and overhauled our incentive structure to drive focus on Grow Quotas and compensation multipliers to incentivize Grow products 1. Q1'23 versus Q4'22 Grow funnel adds for Enterprise channels. DRIVE COMMERCIAL EXCELLENCE >20% QoQ increase in Enterprise Grow product category funnel adds¹ LUMENⓇ

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