BigCommerce Results Presentation Deck

4 Consistent merchant cohort growth, driven by increases in GMV and enterprise net revenue retention As merchants transact and grow in GMV, net revenue retention improves for SMB, mid-market, and enterprise base Strong LTV to CAC ratio of 3.8:1 for 2022 NRR for enterprise accounts was 111% in 2022 2016 2017 Annual Merchant Billings by Cohort 2018 2019 2020 2021 2022 Pre-2017 2017 cohort 2018 cohort ■2019 cohort 2020 cohort 2021 cohort ■2022 cohort Note: Annual Merchant Billings by Cohort includes both subscription plan revenue and partner and services revenue for the enterprise account cohort that joined the platform in the indicated period. 27

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