Telia Company Investor Day Presentation Deck
SIMPLIFIED PRODUCT PORTFOLIO
Assessment & progress
Multiple legacy products
cleansing started, ~15% already decommissioned
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50
Overlapping product portfolio
... confusing to customer, unleveraged scale
Many bespoke product implementations
... 15% of portfolio already common & scalable
Gaps in customer journey for key products
... hard to discover, buy, pay, and get help
Customer experience not fully visible
due to systems vs. journey focus
Telia GLOBAL SOLUTIONS
KOP CROWD NIGHTS
PUBLIC SECTOR
Telia
GLOBAL SOLUTIONS
MANUFACTURING
Telia GLOBAL SOLUTIONS KOT CROWD INSIGHTS INDUSTRIES
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LET'S GET DOWN TO BUSINESS
NEWS
a
Transformation target
Radical product portfolio cleansing
decommission further 50%, unlock IT efficiency
Target product portfolio
covering connectivity & experience, best partners
Product-as-a-platform
... configure price, promotion, bundle rather than build
Market leading products
... highest NPS for all products in target portfolio
Customer centric service management
insights driven e2e journey, continuous improvement
STRATEGY UPDATE 29
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AND LOGISTICS INDUSTRIES
Score: 68
Braking
Telia
Inspire Connect Transform Deliver
GLOBAL SOLUTIONS
OPTIMISE EV
E-commerce is nothing
drivers, warehouse w
infrastructure of online
une every detail of the
expectations. And the
10T CROWD INSIGHTS
BUILDING INDUSTRY
JANUARY 2021View entire presentation