Freshworks Investor Day Presentation Deck

Business model highlights Delivering Durable Revenue Growth • 2 products at scale • Serving SMB to lower enterprise, globally • Larger deals with continued land and expand strategy freshworks Key Operating Metrics Creating Operating Leverage • Prioritizing investment to drive top line growth • Maintaining strong gross margins • Leveraging S&M, R&D, and G&A to drive margin expansion ● Net Dollar Retention Rate Maturing Financial Model • Creating a path to more than $1B in revenue • Driving current 10% FCF margin to Rule of 40 and more • Reducing SBC as % of revenue and managing dilution Customers >$5K ARR Ⓒ2023 Freshworks Inc. All rights reserved. 95

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