IBEX IPO Presentation Deck
BPO 1.0
Call center outsourcing
Clients seek to minimize cost
and benefit from economies of scale
Offshore locations are
a cost advantage
Labor arbitrage play
Voice centric
"How many agents can you give me?"
"Where are your sites?"
Lower growth
Lower EBITDA margin
CONCENTRIX
sitel STARTEK
group
SYKES alorica ATENTO:
BPO 2.0
Omni-channel contact center outsourcing
Clients seek to maximize customer lifetime value
and brand experience cost effectively
Offshore locations are a quality advantage
Deeply engaged employee base
Tech-led CX solutions
Digitally native
"How do you protect my brand?"
"What immersive experience do you create for my customers?"
ttec TELUS
International
Teleperformance webhelp
Higher growth
Higher EBITDA margin
24-7 INTOUCH
Task Us
ibex.
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