First Busey Results Presentation Deck
4Q23 Earnings Investor Presentation
Digital Banking Adoption
86,762
2022
Q4
Mobile engagement of customers continues growth trajectory as online banking reaches maturity stage
Mobile MAU
88,358 88,862
2023
Q1
Consumer Monthly Active Users
1,048,859
2022 Q4
+11%
2023
Q2
95,287 96,220
2023
Q3
2023
Q4
1,061,547
2023 Q1
Total Consumer
1,096,214
+6%
110,689
2023 Q2
First Busey Corporation | Ticker: BUSE
2022
Q4
Online Banking MAU
..
1
112,230
Consumer Mobile & Online Transaction Activity (counts, actual)
1,091,092
2023
Q1
111,486111,757
+1%
2023 2023
Q2 Q3
112,236
1,107,389
2023
Q4
2023 Q3 2023 Q4
618
Total Consumer Mobile &
Online activity includes
remote deposits,
transfers, bill pay, and
Zelle transactions
Mobile QAU
671
Commercial Quarterly Active Users
2022 2023
Q4 Q1
Customer base increasingly relying on self-service features
714 717
‒‒‒‒‒‒
+7%
662
2023 2023 2023
Q3 Q4
Q2
Mortgage eClosings
Online Banking QAU
2,526 2,538
¹ Customer has logged in at least once in the 30 days preceding period-end | ² Customer has logged in at least once in the 90 days preceding period-end
2
‒‒‒‒‒‒‒
2022
Q4
2,508 2,521 2,535
-%
2023 2023
Q1 Q2
Interactive Voice Response Activity
490 thousand
total IVR calls over the last 12 months,
handling a wide array of customer inquires
immediately & efficiently
2023
Q3
62%
of mortgage closings completed via eClose since
launch of offering in 2Q22 - eClosings greatly
enhance CX, reducing avg closing time to 10
minutes vs. 1 hour
37
IF
2023
Q4
BView entire presentation