Ryanair Q3 Results Company Prestationa
✈RYA removed from most 'OTA' Pirate sites in Dec.
Pressure from Consumer Protection Agencies?
IRE High Court ruling – inj. against Flightbox (unlawful scraping)
RYA KYP (Know Your Passenger) cust. initiatives (verification)
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OTA Pirate Sites
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✈ Good for consumers - no o/chgs., scams or fake details
✈ Cuts LF c.1% / 2% Dec. & Jan. & softer yields in Q4
9
✈ Long term win - work with "honest" OTAS (Google flights / Lov. Hols.)
✈ Lov. Hols. & Kiwi (OTAS) reach "honest" agree with RYA - no o/chgs.
RYANAIR
Low fares, great care
BUZZ
Lauda
MALTA AIR
The Telegraph
Ryanair refund left me out of pocket
with customers directly. This is why
Ryanair insists that customers booking
through third parties "verify their
booking with the airline before they
travel, or when they have a customer
On August this year, I bookand two
tolto Knock in Ireland, through online
agent Lastminute, in order to attend
alamily wedding next month. They cost
a total of
However, the flights were cancelled
by Hymair on August 30. We requested
a refund via Lastminute's website, only
to be bald we must go through Byas
motion and 15344 was deposited in
my wallet Ryanair's website.
I told Lastminute about the wall
to be remaid in full.
I asked Lastminute to look into your
case. It says the cost of the flights was
refunded directly to you via the wallet.
I pointed out that this still left £68.15
outstanding. Lastminute says this
amount is non-refundable. It covers the
agency's commission and fees for "sup-
plementary services" such as its
so-called Flexible fares, which allow for
certain date and time changes.
Ryanair will not refund travel agents
for canceled flights, but the cus
tomer has completed the verification
process, the refund is placed in an
online wallet. Customers can either
withdraw that may using the original
payment method, or use it to book
RYANAIR
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