Freshworks Investor Day Presentation Deck

We are driving overall operating efficiency Non-GAAP Gross Margin Non-GAAP Operating Margin FCF Margin freshworks 80% (15%) (13%) 20% 22% 64% 8% 2019 81% (3%) 9% 19% 21% 53% 9% 2020 82% (5%) 1% 18% 20% 54% 12% 2021 82% (4%) (3%) 18% 20% 56% 11% 2022 Non-GAAP Expenses as % of Revenue 84% Notes: We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash from our core operations after purchases of property and equipment. See Appendix for reconciliation of all GAAP to Non-GAAP financial measures. 6% 10% 16% 17% 50% 11% H1-23 COR R&D S&M G&A Ⓒ2023 Freshworks Inc. All rights reserved. 103

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