Adobe Investor Day Presentation Deck
We live in a digital world
Empowering individuals
• A digital world at your fingertips
Seamless access across all surfaces
Democratization of creativity
Flexibility to work from anywhere
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W
A Adobe
9:41
< Call Center Topics
TOTAL
1,551
JUNE 21, 2021
June 21, 2021
1,551
Remove
credit c
it card
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June 20, 2021
530
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Damaged
product
Credit card
denied
Defective
product
Customer no
longer wants..
Top items
CC: Call Reason
193.4%
Remove credit card
Damaged product
Credit card denied
50
0
9:41
< Luma Fitness: Key Metrics Scorecard
CALL CENTER -
Today
vs Yesterday
Diamond Customers
REVENUE BY CHANNEL
TRAFFIC FROM CAMPAIGNS
- Holiday dinner
10K
SK
$97K
Family fun
Channel
Web
App
Store
Other
A 55%
Seasonal travel
Transforming business
• E-Commerce explosion
Personalized experiences expected
Document workflow automation
27%
Al & ML redefining software
all
...
Connecting communities
Emergence of creator economy
New level of collaboration
Ease of connecting across social platforms
Instant reach across the globe
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