Ocado Results Presentation Deck

Ocado Retail: strong underlying momentum and resilient trading through temporary challenges £ million Revenue¹ EBITDA² ● Average OPW (000s) Basket size (£) Eaches per basket Revenue and EBITDA performance demonstrate operating step change compared with pre-pandemic 2019 Continued revenue growth against exceptional 2020, notwithstanding operational disruption associated with the Erith fire and UK labour market challenges in the second half, as well as continued reversion to pre pandemic shopping habits (smaller baskets, more peaks and troughs). Underlying demand remains strong Progress on Retail KPIs evidences strong demand: FY 2021 FY 2020 2,188.6 2,289.9 150.4 148.5 FY 2019 1,618.1 Change 40.6 vs 2020 4.6% vs 2019 41.5% Orders driving revenue growth, with basket size and ASP broadly flat Changes (%) +1.9m +109.8m 1H +20 2H +5 (12) (2) (12) FY +12 (6) (7) Active customers +22% to 832k vs. 680k in FY20 Orders per week (OPW) +12% to 357k vs. 319k in FY20³ Improving gross margin inclusive of investment in retail prices Cost growth ahead of revenue growth as underlying efficiency gains in fulfilment and delivery offset by a combination of temporary costs related to additional incentives to attract and retain staff and disruption from the Erith fire, as well as investments in marketing made to support long term growth Note: (1) Retail segment includes results from Speciality Stores Limited ("Fetch") until its disposal on 31 January 2021. Revenue growth excluding results from Fetch in 2020 and 2021 was +6.3% (2) EBITDA* does not include the impact of exceptional items (3) Orders per week (OPW) calculated on actual basket sizes. Not normalised to pre-Covid basket size Ⓒ2021 Ocado Group plc. All rights reserved. 8

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