RYANAIR Half-Year Results 2019

95% 90% 85% 80% 75% 70% 65% 60% 55% 50% OTP Driving Guest Satisfaction Rostering failure ATC shortages strikes M Q1 FY18 Q2 FY18 Q3 FY18 Q4 FY18 Q1 FY19 Q2 FY19 RYANAIR OTP Improves Q3 FY19 Q4 FY19 Q1 FY20 Q2 FY20 Punctuality Rate my Trip -Cust Serv ✈ Investment in handling driving OTP to over 90% (excl. ATC) ✈ OTP improvement = Guest satisfaction at record levels 10

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