Cazoo SPAC Presentation Deck
Cazoo is delivering a better online car buying experience with an NPS of 80+
★Trustpilot
Cazoo
Reviews 3,922 • Excellent
NPS Score
80+
Source: NPS Score as of 22-Feb-2021
4.8
CAZOO Investor Presentation - March 2021
Patrícia Costa
1 review
Updated 2 days ago
Amazing service
I don't remember the last time I recommended a company or brand to anyone!
The experience from start to end was amazing and even with a dead battery -
I'm still a very happy customer. Tom was awesome in advising me on how to
get this sorted and I love how flexible you guys were with everything and so
customer centric (and I never waited more than like 30 seconds on the
phone and email responses within the hour.. Wow). Cazoo - great idea,
incredible execution and amazing people (if you're hiring and looking for a
Product Marketing person please shout).
David Havercroft
22 reviews
✰✰✰✰✰ Verified
Hassle free car buying!
I've purchased many cars over the years and I must say my most recent
purchase through Cazoo has been the smoothest! The thought of buying a car
without seeing it was a little daunting but I was re-assured by the detailed
photos that were available before purchase. They do also have the 7 day test
drive period as additional assurance too. I purchased on a Tuesday and I took
delivery on the Sunday of that same week. The car was exactly as described
and the delivery driver was incredibly friendly and helpful. The new car arrived
exactly when we'd agreed and I didn't have to travel anywhere to see it.
Everything was sorted from the comfort of my own home. I also part
exchanged my old car which was collected when they dropped off my new
one. A completely hassle free process which I would thoroughly recommend
to anyone. There was a minor problem with one of the keys not working but
this was dealt with quickly and efficiently. This genuinely was a first class
experience!!!
4 hours ago
Gill A
1 review
✰✰✰✰✰ Verified
Excellent Customer Service
Excellent Customer Service - Friendly, helpful & Polite Staff, Found website
Informative plus easy to use. Whole process very quick/efficient. Re-assuring
to have the 7 days to then test to confirm any problems etc when delivered..
Staff very thorough & patient - answered all my questions.. Upon delivery you
are not rushed & are introduced to your new car & shown around accordingly
with relevant advices/your queries answered etc - Altogether for me it was a
better experience than I had Initially anticipated (especially with us all having
to cope with a Pandemic) I would, therefore commend Cazoo.
grant buxton
21 review
15 hours ago
***** ✔ Verified
Car exactly as shown online
Car exactly as shown online, fast, friendly and efficient delivery and part
exchange process. Very happy with the process overall and will be using
Cazoo again.
Brian Ross
07 reviews
Verified
4 hours ago
2 days ago
Car was delivered exactly on time and...
Car was delivered exactly on time and exactly as described. Delivery driver
was helpful, polite and efficient. Car was immaculately presented - looked like
a new car, inside, outside and under the bonnet even though it was 17 months
old with 13,100 miles - and I thought the price was very fair.
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