First Busey Results Presentation Deck
4Q23 Earnings Investor Presentation
Continued Investment in Technology Enterprise-Wide
2023 Tech Investment Highlights
Migrated all telephony infrastructure to the cloud, enhancing video & audio quality and
reducing telecom expenses & the amount of internal hardware/resources needed to support
our telephony system
Completed final phase of disaster recovery environment migration to the cloud
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First Busey Corporation | Ticker: BUSE
Future
Pending
Projects
Investment Legend
I
Enhanced
Customer
Experience
Implemented automated doc, imaging, & indexing solution that further reduces reliance on manual intervention for
organizing documents
Completed Phase 1 enhancements for nCino platform optimization, continually improving our commercial lending and
treasury management processes
Scale &
Efficiency
Upgrades
Launched "always on" VPN for associates, streamlining computer remote worker onboarding and software update
processes enterprise-wide
Consolidated ATM fleet to a single hardware and service provider, which included updating ATMs to a modern user
interface, further enhancing security and functionality
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Upgraded 117 network switches, achieving a substantial reduction in power consumption that translates into approximately
$30 thousand in annual cost savings, while also supporting our continuing commitment to environmental sustainability
Expanded feature set of IT service desk platform to support robust automation and self-service capabilities
Deployed enhanced sales team dashboards that aggregate a client's data from all Busey systems to capture a holistic view
of recent activity and current products
Deploy robotic process automation tool to automate manual & repetitive processes, freeing up resources and
improving associate & customer experience
Implement new Human Resource Information System platform that has enhanced features, functionality,
reporting and data analytics
Launch virtual service agent to proactively engage with our customers, providing 24/7 support and expanding
customer service capabilities to include video chat and co-browsing/screen sharing from the customer's device
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