Overstock Results Presentation Deck

easy delivery + support ■ ■ Delivery speed and on-time accuracy key driver of customer satisfaction Capacity constraints caused a slowdown in shipping Concerted effort to adjust stated delivery times to meet customer expectations overstock. 1/12/20 H 1/5/20 Note: % orders delivered on-time or early refers to small parcels only. 2/12/20 2/5/20 Click to Delivery (business days) 3/12/20 4/12/20 3/5/20 % Orders Delivered On-Time or Early + 5/12/20 4/5/20 5/5/20 6/12/20 6/5/20 29

View entire presentation