Freshworks Investor Day Presentation Deck
ALADDISON LEE
About Customer
Addison Lee is an on-demand
ride service based in the UK
and available in 350 cities
worldwide. Every year, Addison
Lee transports over 10 million
passengers each year in
London alone.
freshworks
CASE STUDY
Addison Lee hits the brakes on legacy
CRM and selects Freshworks
Business Challenge
A disjointed set of customer
management and communication
systems caused low agent
productivity. Sales and Support
teams lacked a unified view of
users across the customer lifecycle.
Incumbent System:
Replaced with:
Freshservice
Land
Freshdesk
The Solution
Building upon their positive
experience with Freshservice for
many years, Addison Lee improved
their sales and support processes
by using Freshsales, Freshdesk,
Freshmarketer as an integrated
solution for their GTM teams.
Salesforce
Freshchat
Freshcaller
Sales & Marketing
Freshsales Freshmarketer
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