Invitation Homes Investor Presentation Deck
Proactive Resident Service And Asset Management
ProCare proactive maintenance program designed to optimize each touch point with our residents and homes
ProCare is our differentiated approach to service that leverages proactive engagement with residents and homes to
maximize resident satisfaction and the quality and efficiency of asset preservation
▪ In-house personnel own every step of the resident journey and visit residents in their homes at least 2x per year
Proactive resident education and "eyes on assets" are critical to homes' condition and cost to maintain; the ProCare
cycle is designed to maximize touchpoints that facilitate this, and resident feedback is collected throughout
■
Emergency repairs are addressed immediately, while minor repairs can be bundled into ProCare visits for efficiency
Our mobile maintenance app, launched in 2021, allows residents to make camera-enabled maintenance requests on their
own terms, and allows us to diagnose the problem before we arrive and reduce the number of return trips
Move-in
■
Educate
Residents
Make
Repairs
Check Home
Condition
Initial
Showing /
Leasing
Interaction
ProCare
Resident
Orientation
(RO)
ProCare
45-Day
Maintenance
Visit
17
Work Order
General
Property
Condition
Assessment
Program
ProCare
6-Month
Maintenance
Visit
Move-out
ProCare
Pre-Move
Out Visit
(PMOV)
Move Out
Inspection/
Budget
Creation
invitation homesView entire presentation