Rentokil Initial Investor Day Presentation Deck
Hygiene & Wellbeing:
The new Pest Control.
2. Shared, Successful Operating Model
Focus on people-service-profit. High barriers to operational
excellence - turning up in full on time every day, with high
engagement and customer satisfaction. 3.6m after-service
satisfaction surveys to date - we score 4.8/5 (July, 2021).
Density experts - systems and KPIs: Product (more
products on site) and Post Code (more customers in a
territory) density generates increased margins.
Shared infrastructure and overheads.
Core Hygiene operating model
Brian Lynggaard, Hygiene Operations Director, UK
Industry leading ESG.
Increasingly important to
customers.
Highly
fragmented
market -
significant
M&A rollup
opportunity
Both
categories
are highly
cash
generative
Capital allocation model and returns
$$$
Dividend
M&A
Cash
ESG
Shared density
expertise and focus.
Shareholder
value
Profit
growth
www
Inminn
c.90% portfolio/subscription business with multiple growth levers.
Impact
on society
Employer
of choice
li
Profit and margins
Shared
Operational
Model.
Density
People.
Health and
safety
Innovation
and digital
Price
Great
service
ji
Organic
revenue
growth
Now
business
Customers
Additional
services to
customer
Strong EOC programme
and retention levels in
both Pest and Hygiene &
Wellbeing
ele
....
Growth
Portfolio/
subscription
businesses with
high levels of
customer
retention.
Necessary
service which is
required by laws
/ regulations -
which is
increasing
Strong
differentiators
exist in customer
service quality,
technology and
digital innovation
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