Overstock Results Presentation Deck

easy delivery + support ■ Contact volume as a percentage of orders decreased 24% YoY ■ Continued tech automation and self- service enhancements improve customer satisfaction and reduce costs Laser-focused on automated and enhanced delivery communications. overstock. I Q4 '19 Q3 '19 CS Contacts as % of Orders Q3 '19 Q4 '19 Q1 '20 3.6x increase Self Service Cases as % of Total 24% decrease Q1 '20 Q2 '20 Q2 '20 + Q3 '20 Q3 '20 31

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