Sinch Mergers and Acquisitions Presentation Deck
Target market by product
Programs
Marketplace
(internal and
partners)
Customer
Success Plans
Vertical and
Regulatory
Compliances
Developer
Blogs,
Developer
Relations,
Certifications
and Events
Contact Center
Sentiment
Analysis
SMS
loT
Unified
Communications
Source: Gartner, Market Guide for CPaaS, September 2021
NLP
Voice
Authentication Anonymization Notification IVR
L5 Solutions
Campaign
Manager
Web Chat
SIP Trunks
L4 - Intelligence/Al
Analytics
CRM
L3 - Packaged Business Capabilities (Modules/Wrappers) Layer
Advanced
Payments Security
(biometrics)
CDP
L2- Cloud Communications API
Sinch including recent acquisitions
Pathwire (Mailgun and Mailjet)
Omni-
channel
Tele-
Remote
Learning medicine
L1- Networking Layer
Apple
Business Google RBM WhatsApp
Chat
Chatbots
Phone Numbers
Short and Long
Codes
Video
Emergency
services
Voice Bots
Basic
Security
Email
Network
Interconnect
Tools
Visual
Builders
Templates
SDKS and IDE
Provisioning
Monitoring
Billing
ā CPaaS tech stack as illustrated
by Gartner
Email is a key part of Level 2,
"Cloud Communication APIs"
ā
Sinch with Pathwire is one of the
very few, global CPaaS providers
that can deliver leading quality at
scale across all the main digital
communications channels
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