Q3 Results

CUSTOMER SERVICE & DIGITAL ROLLOUT .. DELIVERED Free Ryanair mobile app New website (17 to 5 clicks) 24hr "grace period" "Quiet flights" "My Ryanair" c'mer reg. Free small 2nd carry-on Group/corp. service Penalty fees reduced Google Flight Search Allocated seating Oct 13 Nov 13 Nov 13 Nov 13 Dec 13 Dec 13 Jan 14 Jan 14 Jan 14 Feb 14 Europe's favourite low fares airline Cul C UPCOMING Mobile boarding pass New website/fare finder Global dist. sys. (GDS) Business and family fares New mobile app IMPACT Advance bookings stronger Load factor rising Strengthens close in yields Ancillary rev positive Cost impact not material Mar 14 Apr 14 May 14 Jun 14 Jun 14 RYANAIR © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair 8

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