2022 Investor Day New York Stock Exchange
2023 Focus Areas
We are ready to move past 'the basics' of recovering from the pandemic as our
business has stabilized, and we aim to thrive in 2023
Produce strong
financial results
and improve our
low-cost edge
Page 8
Live our
Southwest
Way Values
Restore our
network and
fly the full fleet
Build on our
legendary
Hospitality
Be consistently
reliable and
operate with
excellence
Live our Southwest Way Values
We win when we support each other, serve others,
and work together as a Team
ā
Build on our legendary Hospitality
Offer service our Employees are proud of and our
Customers trust
This is how we create Customer loyalty
Be consistently reliable and operate with
excellence
Provide modern tools and procedures that enable an
energetic pace, while keeping Safety our top focus
ā
Restore our network and fly the full fleet
Staff properly and show up to support each other and
our Customers, which allows for better productivity
Produce strong financial results and improve our
low-cost edge
Win Customers and out-hustle the competition
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