HSBC Investor Day Presentation Deck

Technology strategy 1. 2. 24/7 B Speed selected 2027 ambitions. Release customer-facing applications to market 3x faster from more than 6 months to less than 2 months Increase focus on Agile delivery - from 15% in 2021 to 80% of Technology workforce working fully in Agile teams Modernise and simplify architecture - 20% of applications demised and 70% modernised Resilience 88 0-0x Reduce system downtime - 50% improvement in availability of important business services¹ Cybersecurity Improve within top-quartile industry rating (NIST3 Cybersecurity Framework) Reduce carbon footprint - 10% reduction in data centre energy consumption by 2026, from 2019 baseline Refers to availability of Tier 0 and Tier 1 systems Top quartile ratings will move with peer group size 3. 4. Scale Increase focus on cloud adoption - from 27% in 2021, to >70% of our end-state estate on cloud K 7 ку Increase data availability – from 3 to 20 months to build new data analysis to on-demand big data analysis People Increase employee satisfaction for workplace technology - significant improvement in Net Promoter Score4 Foster a culture of innovation to explore new business models, alternative asset types and develop brand leadership in ESG National Institute of Standards and Technology Employee NPS within the Technology function Improve colleague tooling - from 100+ disconnected tools and technology to simplified, consolidated tools & one centralised social intranet 2

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