J.P.Morgan 4Q23 Earnings Results
JPMORGAN CHASE & CO.
CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and where otherwise noted)
BUSINESS METRICS
Number of:
Branches
Active digital customers (in thousands) (a)
Active mobile customers (in thousands) (b)
Debit and credit card sales volume (in billions)
Total payments transaction volume (in trillions) (c)
Banking & Wealth Management
Average deposits
Deposit margin
Business Banking average loans
Business Banking origination volume
Client investment assets (d)
Number of client advisors
Home Lending (in billions)
Mortgage origination volume by channel
Retail
Correspondent
Total mortgage origination volume (e)
Third-party mortgage loans serviced (period-end)
MSR carrying value (period-end)
Card Services
Sales volume, excluding commercial card (in billions)
Net revenue rate
Net yield on average loans
Auto
Loan and lease origination volume (in billions)
Average auto operating lease assets
$
$
$
$
4Q23
$
4,897
66,983 (f)
53,828 (f)
441.0
1.5 (f)
19,511
1,130
951,115
5,456
$
307.2
9.82 %
9.70
4.7 (h) $
2.5
7.2
631.2
8.5
9.9
10,440
$
$
$
3Q23
$ 1,077,725 (g) $ 1,127,807 (g) $ 1,142,755 (g) $ 1,098,494
2.82 %
2.83 %
2.92 %
19,520
1,321
882,253
5,424
$
4,863
66,765 (f)
53,221 (f)
426.3
1.5 (f)
296.2
$
6.8 (h) $
4.2
11.0
637.8
9.1
9.60 %
9.54
10.2
10,701
$
2Q23
$ 19,628
1,275
892,897
5,153
$
$
4,874
65,559 (f)
51,963 (f)
424.0
1.5 (f)
QUARTERLY TRENDS
294.0
$
7.3 (h) $
3.9
11.2
604.5
8.2
9.11 %
9.31
12.0
11,015
$
$
1Q23
$
4,784
64,998
50,933
387.3
1.4
2.78 %
19,884
1,027
690,819
5,125
3.6
2.1
5.7
575.9
7.7
266.2
10.38 %
9.89
9.2
11,538
$
$
$
$ 1,126,420
$
$
4Q22
$
4,787
63,136
49,710
411.1
1.4
2.48 %
20,467
1,081
647,120
5,029
4.6
2.1
6.7
584.3
8.0
284.8
10.06 %
9.78
7.5
12,333
4Q23 Change
3Q23
1%
1
3
(4)
(14)
8
1
(31)
(40)
(35)
(1)
(7)
4
(3)
(2)
JPMORGAN CHASE & Co.
4Q22
2%
6
8
7
7
(4)
(5)
5
47
8
2
19
7
8
6
8
32
(15)
$ 1,678.6
2023
$
4,897
66,983 (f)
53,828 (f)
$
$ 19,634
4,753
$
5.9 (f)
$1,111,682 (g) $ 1,145,727
2.84 %
951,115
5,456
$
1,163.6
9.72 %
9.61
22.4 (h) $
12.7
35.1
631.2
8.5
41.3
10,920
FULL YEAR
2022
$
4,787
63,136
49,710
1,555.4
5.6
1.71 %
$ 22,314
4,282
647,120
5,029
38.5
26.9
65.4
584.3
8.0
1,064.7
9.87 %
9.77
30.4
14,259
2023 Change
2022
2%
6
8
COLO
8
5
(3)
(12)
11
47
8
(42)
(53)
(46)
8
6
9
36
(23)
(a) Users of all web and/or mobile platforms who have logged in within the past 90 days.
(b) Users of all mobile platforms who have logged in within the past 90 days.
(c) Total payments transaction volume includes debit and credit card sales volume and gross outflows of ACH, ATM, teller, wires, BillPay, PayChase, Zelle, person-to-person and checks.
(d) Includes assets invested in managed accounts and J.P. Morgan mutual funds where AWM is the investment manager. Refer to AWM
billion, $140.6 billion and $150.9 billion of client investment assets associated with First Republic, respectively.
(e) Firmwide mortgage origination volume was $8.6 billion, $13.0 billion, $13.0 billion, $6.8 billion and $8.5 billion for the three months ended December 31, 2023, September 30, 2023, June 30, 2023, March 31, 2023 and December 31, 2022, respectively, and $41.4 billion and
$81.8 billion for the full year 2023 and 2022, respectively.
(f) Excludes First Republic.
(g) Included $42.9 billion, $66.7 billion, and $47.2 billion for the three months ended December 31, 2023 September 30, 2023, and June 30, 2023, respectively, and $39.4 billion for the full year 2023, associated with First Republic.
(h) Included $410 million, $730 million, and $1.1 billion for the three months ended December 31, 2023 September 30, 2023, and June 30, 2023, respectively, and $2.3 billion for the full year 2023, associated with First Republic.
results on pages 21-23 for additional information. At December 31, 2023, September 30, 2023, and June 30, 2023, included $144.6
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