IBEX IPO Presentation Deck
Digital Marketing (1)
ibex
Digital
ibex alignment across a $100B+ addressable market
$28B
10%
CAGR
Customer
Acquisition
Lead Generation
Digital Marketing
Lead Conversion
Digital Demand Generation
Contact Center Services
ibex
Connect
Customer
Engagement
$77B
4%
CAGR
Customer Service
Tech Support
Up-Sell / Cross-Sell
Collections
CX & Customer Feedback (3)
ibex
CX
Customer
Experience
$8B
13%
CAGR
Multi-Channel
Digital Survey
Customer & Data Intelligence
Sources and notes
eMarketer "US Search Ad Spending 2018-2023 (October 2010). Market figures represent 2020 size and 2020-2023 CAGR.
International Data Corporation "Worldwide and US Business Process Outsourcing Services Forecast 2020 to 2024 (May 2020) Market figures represent 2020 size and 2020-2024 CAGR
Markets and Markets "Customer Experience Management Market Global Forecast to 2004 (April 2019) Market figures represent 2010 s20 and 2010-2024 CAGR
Analytics &
Business Intelligence
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