OpenText Investor Day Presentation Deck

The Digital Zone: Improving the Customer Experience C ● Reimagining Customer Support Starting with the customer experience Customer self-service ● • Data-driven response automation ● Data and insight to speed feedback on product usage and opportunity opentext™ ● Automated renewals Customer outreach Predictive analytics Risk identification • Expansion opportunities ● ● Digitizing Renewals ● Harnessing Al • Renewal risk scoring Identifying expansion opportunity ● • Virtual assistant Open Text Confidential. ©2021 All Rights Reserved. 54

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