Zegna Investor Day Presentation Deck

17/05/22 THE FOCUS ON BUILDING RELATIONSHIPS GLOBAL NPS +15% GLOBAL NPS 2021 IS PAYING OFF 2020 Note: Net Promoter Score post purchase customer survey ("How likely are you to recommend this boutique to a friend or colleague?"). *% of net promoters 92%* 2021 USA BOUTIQUE > 1200 RESPONDENTS Ermenegildo Zegna Group 94

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