Centrica Results Presentation Deck

Re-engaging our colleagues and growing our customer base 12,000 9,000 6,000 3,000 14 Centrica plc Preliminary Results 2021 9,910 60 2019 40 20 0 Total customers ('000) Employee engagement (%) 9,697 2020 43% 2019 9,964 2021 42% 2020 39% Q1 2021 2,500 2,000 1,500 1,000 500 55% 2021 Adjusted operating costs (£m) 2,172 2019 1,909 2020 1,819 2021 centrica

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