Overstock Results Presentation Deck

easy delivery + support ■ Contact volume as a percentage of orders decreased 29% vs. Q1'19 ▪ Automation and self-service capabilities improve customer retention and reduce costs - Continue to enhance and augment self-service functionality overstock. Q1'19 Q1'19 + + Q2 '19 Q2 '19 + Q3 '19 CS Contacts as % of Orders Q3 '19 + Q4 '19 29% decrease + Q4 '19 Q1 '20 4.4x increase Self Service Cases as % of Total Q2 '20 Q1 '20 Q2 '20 + Note: Following the national stay-at-home order (Q2'20), not all customers were able to reach customer service agents due to unexpected volume of sales. Q3 '20 + Q3 '20 Q4 '20 Q4 '20 + Q1 '21 Q1 '21 1 25

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