Sinch Mergers and Acquisitions Presentation Deck
First-generation
chatbots use simple
scripts and keyword
processing
13:42
+32 473 04 16 35
Welcome to KD Insurance.
Select your option:
40+ 69%
Reply for Home insurance
Reply for Auto insurance
Reply 3 for Life insurance
Reply 0 for Main menu 13:35
Where is the nearest office? 13:37
You have typed an incorrect
response- Please try again.
This is the Main menu.
Please select your option:
skriv meddelande
13:38
Reply 1 for Product info
Reply 2 for Current offers
Reply 3 for Insurance claims
Reply 0 for Main menu
13:40
0
13:39 ✔
I give up 13:41 ✓
O
Scripted dialogue
Adding intelligence
to messaging
Radical improvement in
end-user experience
13:42
←KD
KD Insurance
KD Insurance
Hi! I'm KDbot at KD Insurance!
I can help you with all your
insurance questions!
4G+ 69%
Which city are you in?
Where is the nearest office? 13:37 ✔
You're welcome!
13:35
13:35
13:38
I'm in Liverpool 13:39
We have two offices in
Liverpool. One is on 31 Victoria
Street and the other is on 74
Beresford Road.
Skriv meddelande
13:40
Great, thanks!
13:42
If you have any other insurance
questions, you know where to
find me
!
13:42
O
13:41
Conversational Al
...
Chatlayer.ai
Conversational Al uses
NLU to interpret
user input and provide
a relevant answer
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