Remitly Results Presentation Deck
Remittance
investments
drive
customer
growth and
loyalty
12
1,2 App Store and Google Play rating as of June 2022
3 Remitly internal data for 2Q 2022
August 2022 / © 2022 Remitly Inc.
(5)
App UX
●
●
●
App offered in 15 languages
and adding more
Risk & Fraud Management
● Differentiated customer experience
● Improved fraud loss rates
● Machine learning algorithm
3 taps to send for repeat customers
Easy in-app access to help center
Infrastructure & Security
● High 24/7/365 platform availability
● Lower security threats
● Plug-n-play corridor launches
●
Customer Support
●
Lower KYC time and touches per review
High repeat transaction post review
Lower cancellation rates
+90%
of customers engage with
Remitly on their phones
4.9★
iOS App Store rating¹
(+780k reviewers)
4.8★
Android Google Play rating²
(+420k reviewers)
+99.94%
Platform availability³
15
languages customers can
access for live support 24/7/365View entire presentation