Overstock Results Presentation Deck

easy delivery + support ■ ■ ■ Delivery speed and on-time accuracy key driver of customer satisfaction. Capacity constraints caused a slow down in shipping Continue to adjust stated delivery times to meet customer expectations overstock. 1/12/20 H 1/5/20 Note: % orders delivered on-time or early refers to small parcels only. 2/12/20 2/5/20 3/12/20 3/5/20 Click to Delivery (business days) 4/12/20 + 5/12/20 4/5/20 + 6/12/20 % Orders Delivered On-Time or Early 5/5/20 + 7/12/20 6/5/20 7/5/20 + 8/12/20 8/5/20 + 9/12/20 9/5/20 30

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