Freshworks Investor Day Presentation Deck

GAAP to non-GAAP Reconciliations Income (loss) from operations ($ in millions) GAAP income (loss) from operations Add: stock-based compensation expense - employee awards Add: employer taxes and employee stock transactions Add: amortization of acquired intangibles Add: acquisition-related expenses Non-GAAP income (loss) from operations GAAP operating margin Non-GAAP operating margin freshworks 2019 ($29.7) 0.3 1.4 1.3 2020 ($56.1) Note: Numbers rounded for presentation purposes and may not foot. 43.3 0.3 ($26.6) ($8.3) (17%) (22%) (15%) (3%) 4.3 2021 ($204.8) 173.4 8.8 4.3 ($18.3) (55%) (5%) 2022 ($233.4) 207.7 1.8 1.6 ($22.3) (47%) (4%) H1-23 ($91.4) 104.9 1.8 0.3 I $15.6 (32%) 6% Ⓒ2023 Freshworks Inc. All rights reserved. 124

View entire presentation