Rentokil Initial Investor Day Presentation Deck
Combining Humans and Technology has
Brought a Number of Benefits
ā Enquiry sales
conversions in line with
overall figs
Similar average sales
value
ā Combining digital &
humans gives the best
outputs
New customer "enquiry sales"
output from chat is consistent
with our standard rates
Rentokil
Initial
+
2021 Fos
Contributed to a 19.7% reduction
in Sales & Marketing costs &
10.4% in admin costs
+
Initial
Enables the higher cost
"people resource"
can be allocated to the higher
quality leads
+
Cost
Base
Reduction
Washroom Hygiene NPS Score Trend
28:1
Meeting
Customer
Expectations
da xar x B 18 16 14 14 167 252 1914.
A better customer experience, by
getting people to the Right Place
at the right time, faster & an NPS
of almost "world class" levels
Creating an effective chat programme takes skill & effort - nobody else in the hygiene space is utilising it so
being really good in this space can be a source of competitive advantage for Rentokil Initial
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